Help Center

RESTLY is a platform for discovering accommodation, searching, and sending inquiries. Stay details, final prices, and arrangements are agreed with the accommodation provider unless the website booking flow states otherwise.

Open an accommodation page, choose dates and guest details, then follow the contact or booking options shown there. Available options can differ between properties.

Not necessarily. Wait for explicit confirmation from the accommodation provider or a confirmed status in the website booking flow. Keep your inquiry or reservation reference for follow-up.

Review the total, extras, stay conditions, and availability in the summary or confirm them with the host before paying. If anything differs, ask for clarification before completing the booking.

Follow the cancellation policy shown with your booking or confirmation, and contact the accommodation provider using the details provided. Include your reservation reference when contacting RESTLY support. Refund eligibility depends on the booking terms and applicable law.

Payment methods and terms depend on the booking option and accommodation provider. Use only the payment method shown in the official booking flow and review the amount before confirming. Do not send card details by email or through the support form.

Use the contact details on the property page or in your confirmation. Include your reservation reference and stay dates so the provider can locate your inquiry.

Some property information is supplied by the host and may change. If a detail is important to you, especially accessibility, measurements, or a medical accommodation, ask the host to confirm it before booking.

Create an account, open the business area, and add the accommodation details. A listing may require complete information and review before it becomes publicly visible.

Call the support number or send a message using the form or email address in the Contact tab. Include your reservation reference for booking-related inquiries.